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Log in with Manager code, go in Settings and press the White "X".

Log in with Manager code, go in Settings, Menu, navigate to the Printers section and select the Kitchen Printer. Then press "All Modes" on the top and enable the Items/ Options you want to print on that Printer.

It's what the waiters owe the restaurant in cash! Here is the formula: Total Cash - Total Tips = Cash Return

Log in with Manager code, go in Reports, using the 2 calendars, select the starting and finishing date of the report you want then press “Sale Stats".

Log in with Manager code, go in Settings, Features, Punch Clock. Make sure it's Enabled and that Automatic Punch in is Disabled. Then each user will have to log in with their code and press Punch in/ Out to start and end their Shift.

Log in with Manager code, go in Reports, using the 2 calendars, select the starting and finishing date of the report you want then press "Timesheets"

Log in with Manager code, go in Search and search either by Receipt Number, Date, User, Mode, etc. (Make sure Receipt is closed) Once you find it, you can press "Edit Payment" to change Payment Method. "Ownership" to Change Ownership or Delete Receipt.

When entering the order, select Discount at bottom Left. Select accordingly if you want to discount the entire order or just part of the order. Then select the discount in % or a $ amount.

Make a new order and enter the Item(s) you need to refund. Select Discount at bottom Left then choose Refund. Then process the refund just like a Payment. If you need to refund on a card using the Payment Terminal, make sure refunds are enabled. (Check with Payment Processing Company for that)

To enable inventory: Log in with Manager code, go in Settings, Features, POS Modules and Enable Inventory To add Items in inventory: Log in with Manager code, go in Settings, Menu, select the Item, choose Inventory on the Top Right and Enable it. To add Quantity of the Items: Log in with Manager code, go in Modes, Inventory. Select the Item and add or remove the Quantity from there.

Log in with Manager code, go in Settings, Reports, Automatic Close Day. Enable it and set the time. (POS Needs to be turned On for the close day to be done)

If 2 reports are not matching, make sure those 2 reports have the same starting date and ending date. Also make sure the time is the same as well.

Log in with Manager code, go in Settings, Features, POS Module and enable Gift Card. To give away a Gift Card for Free: Log in with Manager code, go in Modes, Gift Cards. Enter the Card Number then the amount. Then press Activate, re enter the card number and press enter.

Enter the order, press Payment, select Gift Card as payment method and enter the Card Number. If the funds of the Gift Card are insufficient, you can pay the Balance using another Payment Method.

Log in with Manager code, go in Settings, Users, select the User and press the unlock logo at the Bottom. To Prevent this, go in Settings, Reports, User Security and Disable "Prevent User from Login after Close"

Log in to the Cluster Cloud using your credentials, go to POS Manager, Menu Builder. You will see your menu by pressing "Open Editor". From there you can edit the Menu and save by pressing the "Save" button on top right. If you cannot see your menu from there, please contact Technical Support.

1. Reboot the POS by pressing and holding the Power Button 2. Call tech support if issue persists -> Tech support: Call 1-855-cluster

1. Reboot the Receipt Printer by pressing the Power Button 2. Make sure there is Paper inside and that there’s no Error Light 3. Reboot the MEV by pressing and holding the Power Button 4. Call tech support if issue persists. (Call 1-855-cluster)

1. Reboot the Kitchen Printer by pressing the Power Button 2. Unplug and re plug the Ethernet cable behind the Printer 3. Call tech support if issue persists

1. Make sure all the POS’s are On and connected to the Internet 2. Make sure the Router is on and that there’s no red lights 3. Reboot the Router by unplugging the Power Cable (Never Press the Reset Button) 4. Call tech support if issue persists

1. Reboot the Terminal(s) by Pressing and holding the Power Button 2. If there are no Power Buttons press and Hold Yellow and Pound (#) at same time for 5 seconds 3. Or you can unplug the Powe Cable and plug it back 4. Call tech support if issue persists

Log in to the Cluster Cloud using your credentials, go to POS Manager, Customer Display. Select the Location then upload the Picture(s). PS: When Uploading pictures, it will overwrite the current Pictures! If there is multiple POS's with more than 1 Customer display, the Pictures will be uploaded to all the POS's.